Enabot EBO Air SE – AI-Powered Autonomous Surveillance & Family Companion Robot with High-Definition Camera, Real-Time Monitoring & Smart Mobility

1. What types of products do you sell?

We offer a wide range of products, including:

Electronics & Accessories – Cameras, surveillance robots, and smart devices.

Toys & Gadgets – Water guns, interactive robots, and gaming accessories.

Beauty & Personal Care – Hair tools, grooming products, and self-care essentials.

Home & Lifestyle – Smart home devices, fitness accessories, and more.

Each product category is designed with quality, performance, and customer satisfaction in mind.

2. How do I use my product?

Each product includes a detailed user manual or instructions to guide you. If additional setup is needed, it will be outlined in the packaging or on our website. Some products (such as electronic devices) may come with pre-installed features or require minimal setup.

3. What are the benefits of your products?

Our products are made with high-quality materials and innovative designs to enhance your experience. Benefits vary by product type but may include:

✔ Advanced features for electronics, cameras, and smart devices.

✔ High-performance materials for durability and safety.

✔ Fun & engaging designs for toys and interactive gadgets.

4. Do your products require assembly or installation?

Some products, like cameras or accessories, may need to be attached or connected to a device, while others, like toys or personal care products, are ready to use straight out of the box. Please check the product details for specific information.

5. Are your products safe to use?

Yes, all our products meet industry safety standards and are made from non-toxic, high-quality materials. Products with electronic components are CE-certified for safety and compliance.

6. How do I clean and store my product?

Cleaning and storage instructions vary by product:

Electronics & Cameras – Use a microfiber cloth and store in a protective case.

Toys & Water Guns – Rinse with clean water and let them dry before storage.

Hair & Personal Care – Follow the cleaning instructions provided with your product.

For best results, refer to the user manual or product page for specific care guidelines.

7. What is included in my package?

Each product comes with a detailed list of included accessories, such as charging cables, protective covers, or additional attachments. Please check the product listing for specifics.

8. Do you offer a warranty or guarantee?

Yes! We provide a 30-day satisfaction guarantee on all products. If you experience any issues, contact our support team. Some products may include extended warranties - check the product page for details.

9. Can I return or exchange my product?

We accept returns and exchanges within 30 days of purchase, provided the item is in its original condition. See our Returns & Refunds Policy for more details.

10. How can I contact customer support?

For inquiries, support, or assistance, please email us or use the Contact Us form on our website. Our team is happy to help with any questions or concerns!

Step 1: Unpack Your Product

Carefully open the package and remove all included components.

Check the package contents to ensure all parts are present and undamaged.

Step 2: Setup & Installation (If Applicable)

If your product requires assembly or installation, follow the included manual for step-by-step guidance.

For tech gadgets or accessories, ensure they are securely attached or connected to your device.

If it’s an electronic product, charge or insert batteries as needed.

Step 3: Power On & Adjust Settings

For electronic devices, turn on the product using the power button or remote control.

Adjust settings, such as brightness, focus, or speed, based on your preferences.

If your product connects to an app or device, follow pairing instructions for seamless operation.

Step 4: Enjoy Your Product!

Follow recommended usage guidelines for the best experience.

For interactive gadgets, explore different modes and features.

If it’s a camera or lens, test different angles, lighting conditions, and focus settings.

For outdoor or action toys, ensure you use them in a safe and open environment.

Step 5: Cleaning & Maintenance

After use, clean your product according to the manufacturer’s instructions.

Store delicate items in their protective cases to prevent damage.

Keep electronics dry and away from extreme temperatures for longevity.

📌 Additional Tips:

Check the user manual for any safety precautions or troubleshooting tips.

For rechargeable products, ensure they are fully charged before extended use.

Contact customer support if you encounter any issues or need further guidance.

📦 Shipping & Delivery Information

🚚 Processing Time

Orders are processed immediately after payment confirmation.

🌍 Shipping Times & Delivery Estimates

Standard Shipping: 7-14 business days (varies by location).

Express Shipping: 3-7 business days (additional charges apply).

📦 Tracking & Delivery

Once your order ships, you will receive a tracking number via email to monitor your package.

If your order is delayed, please contact us, and we will assist in tracking it.

🔄 Lost or Stolen Packages

We are not responsible for lost or stolen packages once marked as “Delivered” by the carrier.

If your package is missing, check with your local post office or carrier first before reaching out to us.

🔄 Return & Refund Policy

We want you to be 100% satisfied with your purchase! If you are not completely happy with your order, you can return it under the following conditions:

✅ Return Period: Items can be returned within 30 days of delivery.

✅ Eligibility: Products must be unused, in their original packaging, and in resellable condition.

✅ Defective or Damaged Items: If you receive a damaged or defective item, please contact us immediately for a replacement or refund.

✅ Refund Processing: Once we receive your return, refunds will be processed within 5-7 business days back to your original payment method.

✅ Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.

📩 To initiate a return, contact our support team with your order number and reason for return.